FAQ

How do your pre-designed suites work?
Please visit this page for details on how the pre-designed suites work.

Do you offer custom stationery suites?
Of course! If you have something particular in mind for your wedding suite, and one of our pre-designed suites doesn't cater to your idea, shoot us an email or contact us here and we will happily design a custom suite specifically for your theme. Due to the nature of custom designed suites, we require a bit longer to complete these orders so please allow up to 3 weeks between placing your order and receiving the first draft of your suite.

Can you create on the day stationery + signage?
Definitely! We'd love to create additional items to complete the look of your wedding day. You can see more information about on the day items here. 

Can I customise the colours in the pre-designed suites?
All text colours can be customised to suit your theme. Unfortunately any imagery (flowers / greenery etc) cannot be changed. If you're after something specific, we'd love to create a custom stationery suite for you.

What paper are your suites printed on?
All of our suites are printed on high quality, paper stock. Depending on the suite, we've chosen the best paper stock for the design. Please see the individual product pages to find out which paper stock is used for each of the suites.

What font do you use for your prints and greeting cards?
All of our prints and greeting cards feature our unique hand-lettering. We take the time to brush out each print one at a time, in our own handwriting. You'll never find another print with the same writing as ours, making each print all the more special.

Can I get a different sized print?
The minimum size available for our prints is A4. We have A4, A3 + A2 options available on our website but we can also create a custom size for you at an additional cost. Let us know what size you're after and we will be able to give you a price.

Do your prints come framed?
All prints do not come framed - we wouldn't want to risk it getting broken in transit to you. There are a lot of options for frames that fit our prints in stores such as Country Road, Freedom, Target and Kmart.

What is THE Bride BOOK?
THE Bride BOOK is a luxe wedding planner + memory book all in one. You can read more about it here.

How much is shipping?
THE Bride Book and all greeting cards are shipped free via standard post. For all other items, standard shipping is $5 or express shipping is $10. If you purchase only greeting cards or A4 prints, your item will be sent as a letter, without tracking. If you would like to be able to track your parcel, please select express shipping. All orders over $80 are shipped for free to Australian addresses.

Do you ship outside of Australia?
At the moment we only offer shipping to Australian customers. We are investigating the options for international shipping.

What is your refund policy?
Unfortunately we are unable to offer refunds. For invitations and custom prints, you will always receive a proof for your approval before we send your item to print. If there is an issue with your order, please contact us within 3 business days of receiving your order so we can find a solution.